Summary: Ever wondered what exactly remote tech support is? Or if it’s actually safe to give a stranger control over your device? We break down the aptly-named tool, how to stay secure if you’re using a remote support option, and how to decide if it’s something you should invest in.

If you’ve ever needed to set up (or reset) your own tech, you know the feeling of trying to frantically search for solutions on YouTube or Google – made much more complicated if it’s your modem or router that you’re trying to get up and running!

For good reason, that feeling is part of why remote technical support is gaining popularity. It doesn’t require you to leave your home and drive to a store (with the hardware in tow), and it eliminates the need for repair experts to come out to your home. Sounds amazing, right? But how do they fix something remotely? Even if they didn’t make it or sell it to you. And how do you know if your remote tech support is actually secure? It’s easy.

Sometimes the future is too bright to wear shades, folks.

What is Remote Tech Support?

Remote technical support is exactly what it sounds like: expert problem-solving that’s done from a different location than the device. Rather than taking your Mac into the Genius Bar or bringing your PC to the Geek Squad, a remote tech support program can help solve your problem where you are.

It can be used for a wide variety of tech products but is most commonly used for computers. By using remote access software (a program you can run on just about any computer), a technician can look inside your computer and fix the problem for you. In other words, you won’t have to follow their instructions as they walk you through it. You can essentially hand it off for a few minutes and get it back as good as new.

But, if giving a perfect stranger remote control over your device sounds like a risky idea, let us explain.

Is Remote Tech Support Secure?

Like most things on the web, the real answer to this is, “It depends.” The thing to remember with remote tech support is that you need to be sure the service is through a reputable provider. You are giving the expert on the other end complete control over your device, and all the information on it – so be sure it’s who you think it is. Just like you would ensure an email is from a real sender before giving out your information to avoid phishing, be sure to do the same with remote tech support.

Reputable remote tech support providers have multiple security measures. Typically, you’ll have to install a specific program. Then, you’ll enter a code to share your desktop. From there, you can either grant access or allow view only. Granting access can expedite the process since the technician can handle the troubleshooting and explain what’s going on — rather than walking you through the steps. However, you should choose whatever you’re most comfortable with.

Be sure to pay attention to what they’re doing during the process, though: you just might be able to troubleshoot your own tech the next time.

But, of course, any time you’re running new software on your device, there’s the potential of a security issue. There are a few steps you can take to stay protected – and if you’ve been following us for a while, some of these might sound familiar.

How to Stay Protected During Remote Support

Staying protected during remote support is crucial. It can mean the difference between resolving your issue efficiently or dealing with prolonged troubleshooting delays, and in some cases, even the risk of stolen information and data.

Use Strong Passwords

Creating strong, unique passwords for each account is one of the most important steps you can take to enhance your security. Here’s how to do it effectively:

• Use different passwords for every account
• Incorporate a mix of letters, numbers, and symbols to make your passwords harder to guess
• Avoid predictable choices like your name, birthday, or anniversaries

Additionally, refrain from storing passwords in your browser or as a file on your desktop, as they can be easily accessed. Instead, opt for a password manager. These tools securely store and organize passwords for you, keeping your accounts safer.

Enable Two-Factor Authentication (2FA)

Think of 2FA as an extra layer of armor for your accounts. Even if someone gets hold of your password, 2FA ensures it won’t be enough to gain access. Here’s how it works and why it matters:

• 2FA requires an extra step, such as:
  • Security questions you’ve pre-se
  • A code sent to your phone or email
  • Biometric verification, like facial recognition or fingerprint scans

While it might take a few extra seconds to log in, those seconds are worth the peace of mind. 2FA not only adds extra protection but can also alert you if someone tries to access your accounts without permission.

Use a VPN for Added Security

A Virtual Private Network (VPN) is essential if you want to secure your online activities, especially when using remote support services. Here’s what a VPN does:

• Encrypts your internet connection, making it difficult for hackers to intercept your data
• Routes your activity through a secure server, masking your location and making it nearly impossible to track your online activity
• Provides enhanced security, particularly if you’re on public Wi-Fi, which is often a favorite target for hackers

By using a VPN, you’re minimizing risks and keeping sensitive data out of reach from prying eyes.

Protecting your information during remote support doesn’t have to be complicated. With strong passwords, 2FA, and a VPN in your toolkit, you’ll dramatically improve your online security and peace of mind.

Should I Get Remote Tech Support?

In short, the answer is yes. Remote tech support offers a secure and convenient way to resolve technical issues, provided you take the necessary precautions along the way. Here’s what you need to know:

Key Takeaways –Tips for Safe Remote Support:

It’s important to remain hypervigilant when choosing remote support. Without the right precautions, you risk giving cybercriminals access to your personal information, financial data, or even control of your device. That’s why choosing a trusted support source is critical.

Choose a Trusted Provider

Work only with credible companies that have a solid reputation. Look for visible signs of trustworthiness such as affiliations with reputable tech providers and positive customer reviews. Ensure the provider can support a wide range of technology and isn’t limited to what they’ve sold.

Follow Basic Security Best Practices

• Use strong and unique passwords for all devices and accounts. Avoid obvious picks like names or birthdays, and rely on a password manager for better protection.
• Enable two-factor authentication (2FA) where possible for an additional layer of security. Whether it’s a security question, a one-time code, or biometrics, 2FA makes it significantly harder for unauthorized users to access your devices.
• Consider utilizing a Virtual Private Network (VPN) to secure your data, especially when using public Wi-Fi, ensuring the connection between your device and the support technician is encrypted and private.

Stay Vigilant During the Process

Always keep an eye on what the technician is doing when remote access is granted. Reputable providers should be transparent about their actions and explain each step. This not only ensures security but also helps you learn a thing or two about troubleshooting for future needs.

Why We Recommend EarthLink EasyTech

When it comes to trusted and comprehensive remote tech support, EarthLink’s EasyTech sets a high standard. Their team of skilled experts is equipped to handle nearly any device, from laptops and smartwatches to modems, video doorbells, and more.

What sets EasyTech apart is their versatility. Whether your tech is from big brands or niche suppliers, their experts are ready to assist. Plus, the subscription includes unlimited calls for tackling any issue, whether you’re setting up a new smart home or troubleshooting a device.

Oh, and EarthLink EasyTech pairs seamlessly with EarthLink’s high-speed internet, ensuring your entire home network operates smoothly without data caps.

FAQs

What is remote technical support?

Remote technical support allows technicians to troubleshoot, diagnose, and resolve issues on your devices from a different location using remote access software. Instead of physically bringing your device to a store or having a technician visit your home, you can get expert help right where you are.

Is remote tech support safe to use?

Yes, remote tech support is safe when you choose a trusted and reputable provider. Look for companies with positive reviews, strong security protocols, and affiliations with credible tech brands. Always verify the identity of the technician and ensure you’re comfortable granting access to your device.

What devices can remote tech support help with?

Remote tech support can assist with a wide range of devices, including laptops, desktops, modems, routers, smart home devices, smartphones, and even wearables like smartwatches. It is especially common for resolving computer-related issues.

How does remote tech support work?

Remote tech support works by using special remote access software. The process typically involves:

1. Installing a support program on your device.
2. Entering a unique session code provided by the technician.
3. Granting full or view-only access to your desktop.

The technician then resolves your issue while remaining transparent about their actions.

What security precautions should I take during remote technical support?

To ensure security during remote tech support:

• Use strong, unique passwords for all accounts and devices.
• Enable two-factor authentication (2FA) for additional protection.
• Use a reliable Virtual Private Network (VPN) to encrypt your connection.
• Monitor the technician’s actions throughout the session and ask them to explain their steps.

What are the benefits of using a VPN during remote tech support?

A VPN (Virtual Private Network) encrypts your internet connection, making it difficult for hackers to intercept data. It safeguards your activity by routing it through secure servers, which increases privacy, especially when you’re on public Wi-Fi or sharing sensitive information with a technician.